At Alpha Executive Limousine, we are committed to protecting your privacy and safeguarding the personal information you provide when using our website and transportation services. This Privacy Policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
When you contact us, request a quote, or make a reservation, we may collect:
- Full name
- Email address
- Phone number
- Pickup and destination addresses
- Flight information
- Booking details
- Payment information
- Any information submitted through contact forms or booking requests
2. How We Use Your Information
We use your information to:
- Process and manage reservations
- Provide chauffeur and transportation services
- Communicate regarding bookings and service updates
- Respond to inquiries and customer support requests
- Improve our website and customer experience
- Comply with legal and regulatory requirements
We collect only the information necessary for these purposes and will not use it for any unrelated purpose without your consent.
3. Payment Information
Payments are processed through secure payment providers. Alpha Executive Limousine does not store full credit card information on its servers.
4. Information Sharing
We do not sell, rent, or trade your personal information. Information may be shared with trusted service providers only when necessary to:
- Process payments
- Manage reservations
- Provide transportation services
- Comply with legal obligations
Any third parties with whom we share your information are required to protect it in a manner consistent with this Policy and applicable law.
5. Data Retention
Personal information collected in connection with a booking or reservation is retained for two (2) years following the service date, or as otherwise required by applicable law. Information may be retained longer where necessary to resolve disputes or comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
You may request deletion of your personal information at any time by contacting our Privacy Officer (see Section 9). We will fulfill deletion requests unless retention is required by law.
6. Data Breach Notification
In the event of a breach of security safeguards involving your personal information, Alpha Executive Limousine will:
- Notify affected individuals as soon as feasible where the breach creates a real risk of significant harm, in accordance with PIPEDA Division 1.1;
- Report the breach to the Office of the Privacy Commissioner of Canada (OPC) as required; and
- Maintain records of all security incidents for a minimum of 24 months.
If you believe your information has been compromised, please contact us immediately at info@alphaexecutive.ca.
7. Cookies & Analytics
Our website may use cookies and analytics tools to improve website performance, monitor traffic, and enhance user experience. Cookies used on this site may include:
- Essential cookies — required for the website and booking system to function
- Analytics cookies — used to understand how visitors use the site (e.g., Google Analytics)
You may disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the booking form and other website features.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. We periodically review our security practices to ensure they remain appropriate.
9. Your Rights
Under PIPEDA, you have the right to:
- Know why your personal information is being collected, how it will be used, and to whom it may be disclosed;
- Expect that your information is kept accurate, complete, and up to date — please notify us of any changes;
- Request access to your personal information held by us;
- Request correction of inaccurate information; and
- Request deletion of your personal information, subject to legal retention requirements.
To exercise any of these rights, please contact our Privacy Officer at the details below.
10. Privacy Officer & Complaints
Alpha Executive Limousine has designated a Privacy Officer responsible for our compliance with PIPEDA.
Privacy Officer
Alpha Executive Limousine
Email: info@alphaexecutive.ca
Phone: 647-613-4489
If you are not satisfied with our response to a privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada:
- Website: priv.gc.ca
- Toll-free: 1-800-282-1376
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.