By booking transportation services with Alpha Executive Limousine, you agree to the following terms. Please review them carefully before completing your reservation.
1. Reservations
All reservations are subject to vehicle availability and confirmation. Bookings are not guaranteed until confirmed by Alpha Executive Limousine. We aim to confirm all bookings within 15 minutes of submission.
2. Airport Transfers
Customers are responsible for providing accurate flight information when booking airport transportation. When flight details are provided, we monitor flight status in real time and adjust pickup times accordingly at no additional charge.
3. Waiting Time
A complimentary grace period is provided for all pickups. The grace period is:
- 30 minutes for domestic and U.S. airport arrivals
- 45 minutes for international airport arrivals
- 10 minutes for all other pickup locations
Additional waiting time beyond the applicable grace period may result in additional charges at our then-current waiting time rate.
4. Changes to Reservations
Changes to pickup locations, destinations, schedules, or passenger counts must be communicated as early as possible. Changes may affect pricing and vehicle availability. We will confirm updated pricing prior to providing service where a change affects the fare.
5. Cancellations & Refunds
- Cancellations made at least 24 hours before the scheduled pickup time will receive a full refund to the original payment method within 5–7 business days.
- Cancellations made within 24 hours of the scheduled pickup time are subject to a cancellation fee equal to 50% of the booked fare.
- No-shows (where the passenger fails to appear at the confirmed pickup location within the applicable grace period) will be charged the full reservation amount.
To cancel a booking, please contact us at info@alphaexecutive.ca or 647-613-4489 as soon as possible.
6. Passenger Conduct
Passengers must behave respectfully and comply with all applicable laws during the provision of services. Alpha Executive Limousine reserves the right to terminate service without refund if passengers:
- Cause damage to the vehicle
- Engage in illegal activities
- Exhibit abusive, threatening, or unsafe behaviour toward the chauffeur or others
7. Vehicle Damage
Passengers are financially responsible for any damage to the vehicle caused by themselves or members of their party, including damage caused by spills, stains, or misuse. Cleaning and repair fees will be charged where applicable at cost plus an administrative fee.
8. Delays
While we make every reasonable effort to arrive on time, Alpha Executive Limousine shall not be liable for delays caused by:
- Traffic or road conditions
- Weather conditions
- Road closures or construction
- Accidents or emergencies
- Events beyond our reasonable control
Where a delay is caused by circumstances within our control, we will contact you as soon as possible to advise of the revised arrival time.
9. Limitation of Liability
Alpha Executive Limousine's maximum liability for any claim arising from a booked transportation service shall not exceed the amount paid by the customer for that service.
Nothing in these Booking Terms limits or excludes any rights or remedies that cannot be excluded or restricted by applicable law, including the Ontario Consumer Protection Act, 2002.
10. Contact Information
Alpha Executive Limousine
Phone: 647-613-4489
Email: info@alphaexecutive.ca
Website: alphaexecutive.ca
Available 24 hours a day, 7 days a week